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Knowledge base
Detrack Dashboard Functions
Delete / Edit / Restore Job Deliveries
2
How can I delete or edit a completed delivery?
Can I restore my deleted job from my dashboard?
Auto Reschedule Incomplete / In Progress Jobs
1
Can I add a job and if it is uncompleted, be automatically pushed to the next day without re-entering?
How To Set Number Of Job Listing Per Page
1
How to set number of job listing per page?
Place Priority Jobs On Top Of Driver's List
1
How to place priority jobs on top of driver’s list?
Open Jobs (Marketplace)
2
What is the marketplace and how does it work?
How can I send out an open job to my drivers?
Courier Mode
2
What is the courier mode?
How do I “link” a collection job to a delivery job in courier mode?
Add Delivery / Collection Forms
4
How do I hide items from add delivery / collection forms and proof of delivery?
How do I set timer to show jobs on drivers’ Detrack app at a certain time?
How do I auto-generate delivery order number?
How do I upload an attachment for deliveries / collections to appear on driver’s app?
Disable Sorting Of Jobs
1
How do I disable sorting of deliveries and collections jobs?
Mass Update Jobs
1
How do I mass update job status, job date, invoice number and assign to fields?
Mass Query Jobs
1
How do I mass query selected jobs?
Entering Deliveries / Collections
Address Book Feature
1
How to auto populate customer and addresses?
Delivery / Collection Fields
5
Are there any character limits to fields like address or instructions?
How to "link" a collection job with a delivery job?
Can I send delivery updates to more than one email address?
Can I set certain fields to be required when entering a new job onto Detrack?
How to enter notes for managers or internal staff in deliveries or collections
Adding Deliveries
6
Can we upload multiple items of a delivery using CSV / Excel import?
How to add a delivery using delivery form?
How to import deliveries using Excel/CSV file?
How to customize import / export headers for deliveries?
How to import deliveries for different groups with different Excel / CSV templates?
See all 6 articles
Exporting Deliveries
5
How do I export deliveries to PDF?
How do I export deliveries to CSV?
How do I export deliveries to Excel?
How do I customize import / export headers for deliveries?
How do I use advanced search for deliveries?
Customizing POD (Proof Of Delivery) Settings
Branding
2
How can I put my company logo into the POD PDF?
I cannot see my logo on the driver's app
Remove Items From POD
2
I do not need to show items on my POD, how can I omit them?
How to not show driver's last known approximate location of submission on POD?
Print Barcode On POD
1
How do I print serial no. barcode on proof of delivery (POD) PDF?
How To Show Job Fee On POD PDF
1
How do I show job fee on proof of delivery (POD) PDF?
Maximum number of photos
1
How to change the maximum number of photos that can be taken to driver app?
Customer Delivery Tracking
Tracking Widget ( Customer Delivery Tracking )
2
How can I let my customer self-track their deliveries?
How can my customers use Aftership to track their deliveries?
Client Login
1
How can I create a Client Login?
Customer Feedback
1
How do I let my customer rate and leave feedback on my product and service?
Vehicles
Adding Vehicles
3
How do I add a vehicle on my dashboard?
How do I add vehicles to a group?
How to replace existing driver’s Detrack ID with new ID?
Download Route Logs Of Vehicles
1
Where can I download the route logs of my vehicles?
Daily Summary Overview Of Vehicle Job Status
1
Where can I view all my vehicles job progress?
Detrack Driver App
Jobs Sorting
2
How does the job sorting works?
How do I auto route all the deliveries in the most optimise route?
Driver's Guide
1
v2 Driver's Guide With Screenshots
How To Use Cash On Delivery Feature On Drivers App?
1
How To Use Cash On Delivery Feature On Drivers App?
Customizing Settings for Detrack Drivers' App
1
How to make the name of person accepting the delivery mandatory?
Mass POD
1
What is Mass POD & how to ultilize it?
Scan to search
1
What is scan to search and how to use it?
Scan Multiple Barcodes For Items
1
Scanning multiple barcodes for items
Record Re-Attempts
1
How to record reattempts?
Hide Unused Menu Options On App
1
What POD options can I hide and how to do so?
Pre-Delivery Text With ETA
1
How does my driver send a pre-delivery or collection text to recipients?
Other Navigation Options
2
What navigation options are there on the app?
Can I let my driver use Sygic Maps for navigations from the Detrack App?
Co-Branding On Detrack App
1
How can I show my logo on the Detrack App?
Driver To Driver Job Transfer
1
How can drivers do job transfers to another driver?
Scan To Check In
1
How can my drivers add their device to my dashboard?
Scan to check items
1
How to scan item barcode to check items?
Scanning to check Job assignment
1
How to scan to check if job belongs to driver
Heading To Prompt
1
How To Enable Prompt For Next Job Location After Job Completion
Your Detrack Account
Make Changes to My Detrack Account
2
How can I delete my personal Detrack account and be only left as a manager in my company’s Detrack account?
How Do I Change The Email Of My Detrack Account
Account Deletion
1
How can I delete my Detrack account?
Billing
3
How can I cancel my Detrack subscriptions?
I cannot access the billing URL that was sent to me, how can I make payment now?
How Do I Pay Using Amex Credit card
Two Factor Authentication (2FA)
3
How To Enable Two Factor Authentication (2FA) For My Detrack Account
How To Disable 2FA For My Detrack Account
How do I disable my 2FA account if I lost my device?
General
FAQ
54
Will Detrack work in my country?
Is Detrack able to scan QR codes and barcodes?
Can Detrack be used for Proof Of Service?
Will Detrack App be able to show items and SKU for each delivery?
Can the Detrack system replace paper DOs?
See all 54 articles
Getting Started
1
Do you have a user manual in PDF?
Troubleshoot
Vehicle Tracking Not Working
3
I cannot track my vehicle.
My device GPS stopped connecting / cannot connect.
My GPS cannot connect on my Android device
Jobs Not Showing On Device
3
Jobs I entered into Detrack are not showing on my driver's app.
I cannot get the recipient name to be displayed on driver’s app.
"Unauthorised" Error appearing when driver scan to pick up package
iPhone camera not working (black screen)
1
iPhone camera from app not working (black screen)
Routing
1
8. The optimized route I see in ElasticRoute isn’t the route that shows in Detrack when it is pushed to Detrack.
File Importing
2
How To Import Using An Existing Template?
"Missing Headers" Upon Importing of CSV/Excel Files
Email / Text (SMS) Notification
How To Create Notifications
14
How to activate Text / SMS feature for my account?
How to sign up for text /sms account with Twilio
How to obtain Twilio account SID?
How to obtain Twilio Auth Token?
How to send text / sms when a job is added?
See all 14 articles
How To Insert Company Logo In Email Notifications?
1
How to insert company logo in email notifications?
What Are The Tag Reference That I Can Use To Personalize Customer Email Notification?
2
What are the tag reference that I can use to personalize customer email notification?
How to change pre-delivery text?
What are the statuses of tracking widget?
1
What are the statuses of tracking widget?
What are the differences between Twilio and Nexmo?
1
What are the differences between Twilio and Vonage?
Can I send the emails notifications directly from my email address?
1
Can I send the emails notifications directly from my email address?
How do I send a notification to multiple phone numbers?
1
How do I send a notification to multiple phone numbers?
Sub-user / Group / Contacts
Contacts
3
How to add / edit / remove a contact?
How do I use the address book for contacts?
Can I add a contact to the contact list from a job delivery address?
Sub-Accounts / Sub-Users
5
How can I add a sub-user / sub-account?
What happens when I add a sub-user / sub-account?
What are the types of users rights?
How do I create groups for my users?
How do I create login for my client?
Groups
3
How do I to tag a delivery to a group?
How do I create groups for users?
Are my customers able to view the other customer's jobs?
ElasticRoute
Connecting with Detrack
1
How to connect Detrack with ElasticRoute for Route Planning?
Troubleshooting
4
How to resolve the exceptions or errors during planning?
Unable to pull information from Detrack
Unable to push information back to Detrack
How to fix the "Unmapped" exception?
Route Planning
2
Differences between Auto-sort feature in Detrack and ElasticRoute
How to plan for a route that brings me back to my starting location?
Community forums
Showing recent updates
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Detrack - Proof Of Delivery (POD)
Announcements
0
Feature Requests
22
additional Fileds for Vehicle in add /edit
Posted by
Marcin Ludzik
,
over 3 years ago
Last Reply
by Bill Bunny
23 days ago
Label and receipt printing from app
Posted by
Brian Parker
,
about 4 years ago
Last Reply
by Libby Osborne
2 months ago
Job type other fields
Posted by
Janis Kalniņš
,
5 months ago
Last Reply
by Janis Kalniņš
5 months ago
See all 22 topics
Tips and Tricks
5
Webhook
Posted by
Leon
,
15 days ago
Last Reply
by Leon
15 days ago
Detrack V2 Dashboard Map Zoom
Posted by
Doug Parrington
,
almost 2 years ago
Last Reply
by Doug Parrington
almost 2 years ago
Best Phones?
Posted by
Jordan
,
over 3 years ago
Last Reply
by Jeanie Buyers
almost 2 years ago
See all 5 topics
Report a problem
5
Contact name Dosnt apear in to Job Delivery to filed
Posted by
remu ven usa
,
about 3 years ago
Last Reply
by jacobson
over 1 year ago
My Customer Not Receiving emails
Posted by
Jeanie Buyers
,
almost 2 years ago
Last Reply
by Jeanie Buyers
almost 2 years ago
Review Mode
Posted by
Wayne
,
about 2 years ago
Last Reply
by Wayne
about 2 years ago
See all 5 topics
ElasticRoute (formerly Route My Fleet) - Route Planning & Optimization
Announcements
5
Route My Fleet Is Now In Public Beta
Posted by
Dason Goh
,
over 4 years ago
Last Reply
by Anwell Sangwa Karasira
3 months ago
Release Notes For v0.15b
Posted by
Dason Goh
,
over 4 years ago
Last Reply
by Dason Goh
over 4 years ago
Release Notes For v0.14b
Posted by
Dason Goh
,
over 4 years ago
Last Reply
by Dason Goh
over 4 years ago
See all 5 topics
Feature Requests
9
Allow multiple-day runs in Route My Fleet
Posted by
Henry Chan
,
almost 2 years ago
Last Reply
by Henry Chan
almost 2 years ago
Route my Fleet Feature requests
Posted by
Luke Jamison
,
almost 2 years ago
Last Reply
by Luke Jamison
almost 2 years ago
Assign deliveries for beginning or end of route
Posted by
Joel Segler
,
over 3 years ago
Last Reply
by Joel Segler
over 3 years ago
See all 9 topics
Tips and Tricks
3
GPS Location
Posted by
Jordan
,
about 3 years ago
Last Reply
by rathodmek
about 1 year ago
Delivery Items On Vehicle
Posted by
Chad Powell
,
over 2 years ago
Last Reply
by Chad Powell
over 2 years ago
Courier Setting and SKU's
Posted by
Valerie Andreoli
,
about 3 years ago
Last Reply
by Valerie Andreoli
about 3 years ago
Report a problem
4
EXPORT TO EXCEL
Posted by
John.kelemen
,
11 months ago
Last Reply
by John.kelemen
11 months ago
cannot transfer
Posted by
JINKY CUASAY
,
over 1 year ago
Last Reply
by JINKY CUASAY
over 1 year ago
Issues Loading Completed Jobs
Posted by
Asociacion Barcelona
,
over 2 years ago
Last Reply
by Asociacion Barcelona
over 2 years ago
See all 4 topics