Detrack Help Desk

Delete / Edit / Restore Job Deliveries 2

• How can I delete or edit a completed delivery?
• Can I restore my deleted job from my dashboard?

Auto Reschedule Incomplete / In Progress Jobs 1

• Can I add a job and if it is uncompleted, be automatically pushed to the next day without re-entering?

How To Set Number Of Job Listing Per Page 1

• How to set number of job listing per page?

Place Priority Jobs On Top Of Driver's List 1

• How to place priority jobs on top of driver’s list?

Open Jobs (Marketplace) 2

• What is the marketplace and how does it work?
• How can I send out an open job to my drivers?

Courier Mode 2

• What is the courier mode?
• How do I “link” a collection job to a delivery job in courier mode?

Add Delivery / Collection Forms 4

• How do I hide items from add delivery / collection forms and proof of delivery?
• How do I set timer to show jobs on drivers’ Detrack app at a certain time?
• How do I auto-generate delivery order number?
• How do I upload an attachment for deliveries / collections to appear on driver’s app?

Disable Sorting Of Jobs 1

• How do I disable sorting of deliveries and collections jobs?

Mass Update Jobs 1

• How do I mass update job status, job date, invoice number and assign to fields?

Mass Query Jobs 1

• How do I mass query selected jobs?

Address Book Feature 1

• How to auto populate customer and addresses?

Delivery / Collection Fields 5

• Are there any character limits to fields like address or instructions?
• How to "link" a collection job with a delivery job?
• Can I send delivery updates to more than one email address?
• Can I set certain fields to be required when entering a new job onto Detrack?
• How to enter notes for managers or internal staff in deliveries or collections

Adding Deliveries 6

• Can we upload multiple items of a delivery using CSV / Excel import?
• How to add a delivery using delivery form?
• How to import deliveries using Excel/CSV file?
• How to customize import / export headers for deliveries?
• How to import deliveries for different groups with different Excel / CSV templates?

See all 6 articles

Exporting Deliveries 5

• How do I export deliveries to PDF?
• How do I export deliveries to CSV?
• How do I export deliveries to Excel?
• How do I customize import / export headers for deliveries?
• How do I use advanced search for deliveries?

Branding 2

• How can I put my company logo into the POD PDF?
• I cannot see my logo on the driver's app

Remove Items From POD 2

• I do not need to show items on my POD, how can I omit them?
• How to not show driver's last known approximate location of submission on POD?

Print Barcode On POD 1

• How do I print serial no. barcode on proof of delivery (POD) PDF?

How To Show Job Fee On POD PDF 1

• How do I show job fee on proof of delivery (POD) PDF?

Maximum number of photos 1

• How to change the maximum number of photos that can be taken to driver app?

Tracking Widget ( Customer Delivery Tracking ) 2

• How can I let my customer self-track their deliveries?
• How can my customers use Aftership to track their deliveries?

Client Login 1

• How can I create a Client Login?

Customer Feedback 1

• How do I let my customer rate and leave feedback on my product and service?

Adding Vehicles 3

• How do I add a vehicle on my dashboard?
• How do I add vehicles to a group?
• How to replace existing driver’s Detrack ID with new ID?

Download Route Logs Of Vehicles 1

• Where can I download the route logs of my vehicles?

Daily Summary Overview Of Vehicle Job Status 1

• Where can I view all my vehicles job progress?

Jobs Sorting 2

• How does the job sorting works?
• How do I auto route all the deliveries in the most optimise route?

Driver's Guide 1

• v2 Driver's Guide With Screenshots

How To Use Cash On Delivery Feature On Drivers App? 1

• How To Use Cash On Delivery Feature On Drivers App?

Customizing Settings for Detrack Drivers' App 1

• How to make the name of person accepting the delivery mandatory?

Mass POD 1

• What is Mass POD & how to ultilize it?

Scan to search 1

• What is scan to search and how to use it?

Scan Multiple Barcodes For Items 1

• Scanning multiple barcodes for items

Record Re-Attempts 1

• How to record reattempts?

Hide Unused Menu Options On App 1

• What POD options can I hide and how to do so?

Pre-Delivery Text With ETA 1

• How does my driver send a pre-delivery or collection text to recipients?

Other Navigation Options 2

• What navigation options are there on the app?
• Can I let my driver use Sygic Maps for navigations from the Detrack App?

Co-Branding On Detrack App 1

• How can I show my logo on the Detrack App?

Driver To Driver Job Transfer 1

• How can drivers do job transfers to another driver?

Scan To Check In 1

• How can my drivers add their device to my dashboard?

Scan to check items 1

• How to scan item barcode to check items?

Scanning to check Job assignment 1

• How to scan to check if job belongs to driver

Heading To Prompt 1

• How To Enable Prompt For Next Job Location After Job Completion

Make Changes to My Detrack Account 1

• How can I delete my personal Detrack account and be only left as a manager in my company’s Detrack account?

Account Deletion 1

• How can I delete my Detrack account?

Billing 3

• How can I cancel my Detrack subscriptions?
• I cannot access the billing URL that was sent to me, how can I make payment now?
• How Do I Pay Using Amex Credit card

Two Factor Authentication (2FA) 3

• How To Enable Two Factor Authentication (2FA) For My Detrack Account
• How To Disable 2FA For My Detrack Account
• How do I disable my 2FA account if I lost my device?

FAQ 53

• Will Detrack work in my country?
• Is Detrack able to scan QR codes and barcodes?
• Can Detrack be used for Proof Of Service?
• Will Detrack App be able to show items and SKU for each delivery?
• Can the Detrack system replace paper DOs?

See all 53 articles

Getting Started 1

• Do you have a user manual in PDF?

Vehicle Tracking Not Working 3

• I cannot track my vehicle.
• My device GPS stopped connecting / cannot connect.
• My GPS cannot connect on my Android device

Jobs Not Showing On Device 3

• Jobs I entered into Detrack are not showing on my driver's app.
• I cannot get the recipient name to be displayed on driver’s app.
• "Unauthorised" Error appearing when driver scan to pick up package

iPhone camera not working (black screen) 1

• iPhone camera from app not working (black screen)

Routing 1

• 8. The optimized route I see in ElasticRoute isn’t the route that shows in Detrack when it is pushed to Detrack.

File Importing 2

• How To Import Using An Existing Template?
• "Missing Headers" Upon Importing of CSV/Excel Files

How To Create Notifications 14

• How to activate Text / SMS feature for my account?
• How to sign up for text /sms account with Twilio
• How to obtain Twilio account SID?
• How to obtain Twilio Auth Token?
• How to send text / sms when a job is added?

See all 14 articles

How To Insert Company Logo In Email Notifications? 1

• How to insert company logo in email notifications?

What Are The Tag Reference That I Can Use To Personalize Customer Email Notification? 2

• What are the tag reference that I can use to personalize customer email notification?
• How to change pre-delivery text?

What are the statuses of tracking widget? 1

• What are the statuses of tracking widget?

What are the differences between Twilio and Nexmo? 1

• What are the differences between Twilio and Nexmo?

Can I send the emails notifications directly from my email address? 1

• Can I send the emails notifications directly from my email address?

How do I send a notification to multiple phone numbers? 1

• How do I send a notification to multiple phone numbers?

Contacts 3

• How to add / edit / remove a contact?
• How do I use the address book for contacts?
• Can I add a contact to the contact list from a job delivery address?

Sub-Accounts / Sub-Users 5

• How can I add a sub-user / sub-account?
• What happens when I add a sub-user / sub-account?
• What are the types of users rights?
• How do I create groups for my users?
• How do I create login for my client?

Groups 3

• How do I to tag a delivery to a group?
• How do I create groups for users?
• Are my customers able to view the other customer's jobs?

Connecting with Detrack 1

• How to connect Detrack with ElasticRoute for Route Planning?

Troubleshooting 4

• How to resolve the exceptions or errors during planning?
• Unable to pull information from Detrack
• Unable to push information back to Detrack
• How to fix the "Unmapped" exception?

Route Planning 2

• Differences between Auto-sort feature in Detrack and ElasticRoute
• How to plan for a route that brings me back to my starting location?