Drivers can send text / SMS messages to inform their customers that they will not head to their location anymore due to a change in plan or situation. To set text / SMS triggers go to Settings > Notifications. Scroll down to Text / SMS settings to enter the Twilio settings. Then, go to Notifications section and click on cancel–heading-to event trigger.
CANCEL-HEADING-TO EVENT TRIGGER
Cancel-heading-to event triggers a notification when the driver taps on Cancel Head To Location button on Detrack App. The system will trigger a text / SMS notification to inform the customer of the cancellation.
This event trigger is useful when the drivers want to notify customers that they will not head to their location anymore due to a change in plan or situation.
To learn how to create a text / SMS notification, please refer to the tutorial guide.