Tracking widget has six statuses and they are:


1. Info-received

2. Scheduled

3. Out for delivery

4. Completed

5. Partially Completed

6. Failed


INFO-RECEIVED STATUS

Info-received status appears on tracking status when a delivery / collection job has been added or imported into Detrack job list. This shows that information has been received to process the delivery or collection. When a job is added, the tracking status Info-received will appear until the job has been assigned to a driver.

Info-received status : In-transit OR In progress + unassigned to driver

Status: In-Transit  or 


Status: In progress

Driver: Unassigned

This means that when the job status is In-transit or In-progress with no driver assigned to the job, the tracking status will show Info-received.

SCHEDULED STATUS

Scheduled status appears on tracking status when a future job has been assigned to a driver. The customer will be able to see that his / her delivery / collection has been scheduled to be completed on a certain date. As such, the customer would be able to know if he / she needs to change the delivery / collection date or time.

Scheduled status : In-progress + assigned + future date

Status: In-progress

Driver: Assigned

Date: Future date (from next day on, excluding today)

The tracking status will show Scheduled when an In-progress job is added to a future date (from next day on) and assigned to a driver.

OUT FOR DELIVERY STATUS

Out for delivery status appears on tracking status when a driver has been assigned to a job that is  scheduled to deliver today or over the next few days. This means that the driver has collected the parcel from the warehouse today and is getting ready to deliver to the customer.

Out for delivery status : In-progress + assigned + today

Status: In-progress

Driver: Assigned

Date: Today

The tracking status will show Out for delivery when an In-progress job is scheduled to deliver today and assigned to a driver.

COMPLETED STATUS

Completed status appears on tracking status when the parcel has been successfully delivered or collected. Once the job has been completed, the tracking status will change from Out for delivery / Out of collection to Completed. The tracking widget will then show the name of the recipient and the job completion time.

PARTIALLY COMPLETED STATUS

Partially completed status appears on tracking status when the parcel has been partially delivered or collected. This can be due to rejection of some items in the delivery. Once the proof of delivery has been submitted, the tracking status will change from Out for delivery / Out of collection to Partially completed. The tracking widget will then show the reason for partial rejection and the completion time.

FAILED STATUS

Failed status appears on tracking status when the parcel has been failed to be delivered or collected. This can be due some reasons. Once the proof of delivery has been submitted, the tracking status will change from Out for delivery / Out of collection to Failed. The tracking widget will then show the reason for failed delivery / collection.

ON-HOLD STATUS

On-hold status appears on tracking status when the admin changes the status of the job manually to On-hold. It can be used when a job is put on-hold due to certain reason. This status can only be activated by the admin using manual POD option.

RETURN STATUS

Return status appears on tracking status when the admin changes the status of the job manually to Return. It can be used when a job is returned to the shipper due to certain reason. This status can only be activated by the admin using manual POD option.

To learn more about the status of delivery, you can visit our tutorial page on what are the tracking status available.