FAQ

Default solution folder, feel free to edit or delete it.

Can Detrack allow drivers to input remarks or write notes for a delivery?
Yes. Detrack allows drivers to enter remarks or take notes for any delivery and they will be submitted together with the POD captured back to the Detrack da...
Sun, 18 Jan, 2015 at 12:51 AM
Do I need to print barcodes or QR codes on my invoices / delivery orders / waybills?
No. There is no need to print any barcode or QR code on your invoices, delivery orders or waybills. Detrack works out of the box on its own, allowing your d...
Sun, 18 Jan, 2015 at 12:53 AM
Do I need to integrate Detrack with my system before I can use it?
No. We’ve designed Detrack to be as simple as possible so that you do not need to go through the hassles of integrating different systems just to start trac...
Sun, 18 Jan, 2015 at 12:53 AM
Can Detrack be integrated with our existing ERP or WMS software?
Detrack offers an Application Programming Interface (API) that allows developers to integrate Detrack with their existing systems. You can learn more about ...
Wed, 30 Aug, 2017 at 10:08 AM
How long will it take to deploy Detrack across my entire fleet?
You can deploy Detrack across your entire fleet of drivers in as soon as today!  All you need is to register for a free account, download our Detrack app f...
Wed, 30 Aug, 2017 at 10:12 AM
Can I cancel my subscription anytime?
Yes. Our price plans are contract-free and you may cancel your subscription anytime without penalty, though any remaining unused license period will not be ...
Sun, 18 Jan, 2015 at 12:55 AM
What are the payment modes available?
We accept cash, checks (“cheques”) and all major debit / credit cards via PayPal. Note: You do not need to have a PayPal account to pay with your card. Cash...
Sun, 18 Jan, 2015 at 12:55 AM
Can I change the driver without buying an additional license?
Yes. All you need to do is to remove the current device in your admin dashboard before adding a new one and you will not be charged for the new driver. Alte...
Sun, 18 Jan, 2015 at 12:56 AM
Where are you located?
We serve an international client base out of our headquarters in Singapore — a sunny island located in the Asia Pacific. We are a registered company with th...
Wed, 30 Aug, 2017 at 10:16 AM
How to send notification to multiple emails?
Should you wish to send multiple emails to external recipients, under the Notify email field, type ";" in between emails.  Should y...
Wed, 30 Aug, 2017 at 10:18 AM