FAQ

Default solution folder, feel free to edit or delete it.

What are the languages that Detrack Manager app supports?
Our Manager app (IOS & Android) is now available in these languages:  Bengali German Greek, Modern (1453-) English Spanish; Castilian Finnish ...
Mon, 16 Sep, 2019 at 2:41 PM
Can I white label on your system?
At Detrack, we work with co-branding. Once you are a paid user, almost every end recipient facing aspect (like email notifications, tracking widget on websi...
Wed, 6 Sep, 2017 at 11:28 AM
Can I use my own latitude and longitude for the delivery address?
For users who want to include their own Latitude and Longitude coordinates for their drivers to navigate to the correct job destination, you can include wit...
Mon, 26 Aug, 2019 at 9:15 AM
How do I import my contact list into the system?
Currently, we don't have the importing feature for contact list. You need to add it manually from the dashboard under "Contacts" tab. You ma...
Mon, 26 Aug, 2019 at 9:16 AM
When delivery jobs are auto-rescheduled will the driver be auto-assigned?
Yes, the auto-rescheduled jobs will be auto-assigned to the same driver automatically. You can refer to this tutorial guide > https://www.detrack.com/tut...
Mon, 26 Aug, 2019 at 9:17 AM
How do I print out my run sheets?
You can export and print out your run sheets for your drivers. From your dashboard calendar, click on the date to print your run sheets. On the upper right...
Mon, 25 Sep, 2017 at 1:26 PM
How can my driver take a break while using tap to track, does he needs to keep selecting the next location?
After the driver marks a job as completed, there will be a prompt to ask the driver to select the heading to next location. Only when the driver selects and...
Wed, 11 Oct, 2017 at 1:21 PM
Can my software integrate with Detrack?
We have an API where you can integrate Detrack with almost every system out there (you can refer to our online documentation here: http://www.detrack.com/ap...
Fri, 11 May, 2018 at 1:03 PM
Does the app work on tablets and iPad?
Yes, the app works on both Android tablets and iPads. Should you wish to download Detrack app on iPad, you will need to tap on Filters > Supports >...
Fri, 11 May, 2018 at 1:07 PM
Why do my jobs disappears after midnight 12 am?
The jobs disappear after midnight because the date is changed and the new jobs will be displayed, Should you wish to see the jobs which are still in pr...
Thu, 17 May, 2018 at 10:50 AM